Edit Customer profile/ Account Blocked
| Scenario | Edit Customer profile | Customer account is blocked |
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? |
| Canned Responses (Level 1) | Request you to please confirm the details you want to edit on your profile. | I apologize for the inconvenience caused to you, please be assured I'll surely help you with the same. |
| Agent Action 1 | Agent will check the confirm the basic details that can be added/ modify | - |
| Calling Required | Cx/PX - No | Cx/PX - No |
| Canned Responses (Level 2) | To make the required changes in your profile you can follow the mentioned steps : Open UC App >> Select Profile >> Click on Pencile Icon >> Update the required details >> click on Update Now" |
We regret to inform you that your account is blocked due to some activity. |
| Closing | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! | |
| Parking Status | No | No |