Gift Card Not Getting Applied

Gift Card Not Getting Applied
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	We sincerely regret the inconvenience caused to you while availing of the Gift Card. To help you in a better manner would request you to provide us with some details related to the issue like - 1. Error Message while applying for the gift card & Error Screenshot 2. Did you apply it prior too
Agent Action 1	1. Agent to check the last booking made by the customer and if gift card has already been used 2. If TnCs are valid for this booking
Calling Required	Cx/PX - No	Cx/PX - No	Cx - Yes/Px - No	Cx/PX - No
Scenarios	Gift card applied but booking got canceled	Gift card used before already	Valid TnCs but not getting applied due to some error	Invalid TnCs for the booking
Canned Responses (Level 2)	To know more about the subscription plan , you can follow the below mentioned steps: Open UC App >> Click On UC Plus >> TnC & Benefits Of Subscription Plan	As checked the gift card you are trying to use on this booking has already been used prior , because of this you are not able to apply this on the current booking	Let me take this up with the concern team and will get back to you with the resolution within 15 mins	"To know more about the issue you can click the mentioned link https://www.urbancompany.com/purchase-giftcards and refer to FAQs, it will tell you more about the Gift Cards , how it works etc. "
Closing	I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company!
Parking Status	No