Not happy with assigned professional
| Scenario | Not happy with assigned professional | |
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | |
| Canned Responses (Level 1) | Apologies for the inconvenience, Can you please elaborate your concern with the professional so that I can help you in a better way? | |
| Canned Responses (Level 2) | Please be apprised that Urban Company always cares about our customer satisfaction and that we only have trained, certified professionals with an average rating of 4 or more than that. In case you are looking for some other proffesional you would need to cancel or reschedule the booking. |
|
| Agent Action 1 | As per Cx VOC | |
| Calling Required | Cx/Px - No | |
| Scenarios | Cancellation | Reschedule |
| Canned Responses (Level 3) | You can cancel your booking at your own by following the below mentioned steps: Open UC App >> Bookings >> Select the Booking you want to Cancel >> Click on Cancel" |
You can reschedule the booking from your end by following the below mentioned steps: Open UC App >> Bookings >> Select the Booking you want to Reschedule >> Select Reschedule >> Select Preferred Slot" |
| Closing | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! |
| Parking Status | No | |