| Scenario | Wrong Start Job |
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? |
| Canned Responses (Level 1) | I apologize for the same, let me check with the professional on this and ask him/her to come and deliver the service at the earliest. Allow me 2-3 mins for the same. |
| Agent Action 1 | Call the professional atleast (twice before considering its a PNR) |
| Calling Required | Cx - No/Px - Yes | Cx - No/Px - Yes | Cx - No/Px - Yes |
| Sub Scenario | A. Professional denied after contacting > | B. Professional Not Responding > | C. Professional reaching /delayed > |
| Canned Responses (Level 2) | Apologies that the assigned professional is not able to serve you on the booking time . Let me check the best possible resolution on the same | We regret to inform you that the assigned professional is not responding to our calls. Let me look for the best possible resolution on the same | We have confirmed with the professional that he/she is on its way. Hope you will be available at that point of time. |
| Canned Responses (Level 3) | I have raised your concern to the concerned department , they will give you a followup call within 30 Mins | I have raised your concern to the concerned department , they will give you a followup call within 30 Mins | - |
| Agent Action 2 | Will Raise the NS Ticket | Will Raise the NS Ticket | - |
| Closing | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! |
| Parking Status | No | No | No |