| Scenario |
Wrong Start Job |
| Opening |
Welcome to Urban Company! I'm [Associate Name] How may I assist you today? |
| Canned Responses (Level 1) |
I apologize for the same, let me check with the professional on this and ask him/her to come and deliver the service at the earliest. Allow me 2-3 mins for the same. |
| Agent Action 1 |
Call the professional atleast (twice before considering its a PNR) |
| Calling Required |
Cx - No/Px - Yes |
Cx - No/Px - Yes |
Cx - No/Px - Yes |
| Sub Scenario |
A. Professional denied after contacting > |
B. Professional Not Responding > |
C. Professional reaching /delayed > |
| Canned Responses (Level 2) |
Apologies that the assigned professional is not able to serve you on the booking time . Let me check the best possible resolution on the same |
We regret to inform you that the assigned professional is not responding to our calls. Let me look for the best possible resolution on the same |
We have confirmed with the professional that he/she is on its way. Hope you will be available at that point of time.
|
| Canned Responses (Level 3) |
I have raised your concern to the concerned department , they will give you a followup call within 30 Mins |
I have raised your concern to the concerned department , they will give you a followup call within 30 Mins |
- |
| Agent Action 2 |
Will Raise the NS Ticket |
Will Raise the NS Ticket |
- |
| Closing |
I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! |
| Parking Status |
No |
No |
No |