CX-Pest
Updated: 09 December 2022

Platform Fee / convience Fee

Scenario Platform Fee
Opening Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Call Required Cx/Px - No
Canned Responses (Level 1) Sure, I'll help you with that; please give me 2-3 minutes to go through the details.
Canned Responses (Level 2) This Rs.69 cost is charged as a Platform fee; 
Closing I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company!
Parking Status No