Edit Invoice
| Scenario | Edit Invoice | ||||||||
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | ||||||||
| Canned Responses (Level 1) | Please confirm the information you want to edit. | ||||||||
| Canned Responses (Level 2) | We're sorry to inform you that we can only edit the payment summary for the full amount paid, we're unable to make any changes to the invoice | ||||||||
| Canned Responses (Level 3) | Please confirm if you want the updated payment summary to be generated for your mentioned booking. | ||||||||
| Agent Action 1 | Check the Payment summary | ||||||||
| Calling Required | CX/PX - No | ||||||||
| Sub scenario | Extra services taken/modified service | Other Amount | Offline Service | ||||||
| Canned Responses Level 3 | The payment summary that we prepared will be sent to the email address you registered with us. Please check the Junk and Spam boxes if you didn't receive anything in your Mail Inbox. | I'm sorry to inform you that we are unable to make any changes to the payment summary if they relate to a professional tip, subscription amount, or discount/coupon code. | Please confirm the differential amount so that I can modify the payment summary accordingly. | ||||||
| Closing | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! | ||||||
| Parking Status | No | No | No | ||||||