| Scenario | Credits not getting applied |
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? |
| Canned Responses (Level 1) | I apologize for the inconvenience. To help you best, please provide the following information:
1. Service Name
2. Have you already placed your booking? | I would like to tell you more about UC Credits:-
1. UC Credit equals 1 Rs and Validity of 365 day
2. Available on any prepaid booking made on UC. |
| Agent Action | Three things to be checked:-
--- Expiry / Applicable on that service / Prepaid request --- |
| Calling Required | CX/PX - No | CX/PX - No |
| Sub scenario | Expired | Post-Paid Request | COD Booking |
| Canned Responses (Level 2 ) | Unfortunately, the assigned UC credits have expired so you cannot apply them during booking. | Postpaid bookings can't avail UC credits, these are only applicable for prepaid bookings. | As you have already placed the booking and Selected COD as the payment method, you cannot apply UC credits to it because UC credits can only be availed on the online mode of payment. |
| Closing | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company!
| I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company!
| I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company!
|
| Parking Status | No | No | No |