| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? |
| Sub scenario | A Normal Arrgument With the Customer | Misbehaving/Using profenity/Threatning the customer |
| Canned Response (Level 1) | I apologize for the experience you had and would appreciate if you could elaborate on your concern here so that I can assist you better. | I am really sorry for the inconvenience caused to you, this is not something we want our customers to go through. |
| Agent Action | Take the feedback and assured the customer. | Raise T&S Ticket and share email on [email protected] |
| Calling Required | CX/PX - No | CX/PX - No |
| Canned Response (Level 2 ) | Thank you for bringing this to our notice. This will be our responsibility to highlight this concern to the professional department so that the appropriate action can be taken to prevent such situations in future. Please consider this as an exception and give us another chance to serve you better in the future. We will make sure that the training session should be conducted for the same. | Knowing how serious this issue is, we have highlighted it with the appropriate team, who will call you back in 15 minutes. |
| Closing | I hope we were able to assist you today. We are temporarily closing this chat if you require any additional support please reconnect with us. Thank you for interacting with Urban Company!
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| Parking Status | No | No |