Partner Stole Something
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? |
| Canned Responses (Level 1) | I apologize for the experience you had and would appreciate if you could elaborate on your concern here so that I can assist you better. Please share the following details: 1. Professional Name & Visit Date 2. Estimated Amount & CCTV Footage/Proof (If Any) |
| Agent Action 1 | Raise T&S Ticket and TAT (24- 48 hrs) - L2 & L3 Case |
| Calling Required | CX/PX - No |
| Canned Responses (Level 2) | Let me bring up this issue with the concerned team for a better resolution, and they will get back to you in 24 to 48 hours. |
| Closing | I hope we were able to assist you today. We are temporarily closing this chat if you require any additional support please reconnect with us. Thank you for interacting with Urban Company! |