| Scenario | Partner Not Wearing Uniform/ PPE Kit |
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? |
| Canned Responses (Level 1) | Please let me know what was specifically lacking from the uniform/kit so that we can provide the professional the proper feedback. |
| Canned Responses (Level 2) | Thank you for bringing up this issue. We will share the feedback with the professional so such occurrences won't happen again. |
| Agent Action 1 | Take the feedback and assured the customer. If Cx Adamant - then offer 39 UC credits Only |
| Calling Required | CX/PX - No |
| Canned Responses (Level 3) | Since the professional caused you to have this poor experience, we will start the process of refunding you Rs. 39 in the form of UC credits in your UC Wallet, which will happen within 24 hours. |
| Closing | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! |
| Parking Status | No |