No Response - 2-3 hrs before BT

Scenario	No Response(Customer reached out to us 2-3 hours before the booking time)
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Please Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As we understand, you have raised the complaint for professional not being assigned. Please confirm the same.	We request you to please elaborate the concern so that I can help you quickly.
Response 1	We understand your concern about the professional assignment on your request. Rest assured, we've received your booking and will assign a skilled professional one hour before your scheduled time. We'll make sure to match you with the best available professional promptly.
Response 2	We appreciate the value of your time, and we're dedicated to ensuring our professionals arrive punctually. If, for any reason, we cannot assign a professional in a timely manner, our app will notify you and offer suggestions to reschedule or cancel the booking.
Response After Customer's Acknowledgement	We hope that we were able to assist you today, and we appreciate you choosing Urban Company. We eagerly anticipate the opportunity to serve you again.
Note	We will not initiate UC credits in this case