No Response -BT Crossed - Booking in an Open State

Scenario	No Response -Booking Time Crossed - Customer reached out to us after the booking time Where Pro is not yet assigned. Booking in an Open State ( Neither Cancelled or Nor Rescheduled)
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As I can understand, you have raised the complaint for professional not being assigned. Please confirm the same.	I request you to please elaborate the concern so that I can help you quickly.
Apology	We deeply apologize for the inconvenience you've experienced. This is not the level of service we aim to provide to our valued customers.
Agent Action	**Check available slots and offer reschedule as per the availability . We will not pitch for cancellation directly**
Scenario	Customer Agreed to Reschedule	Customer disagrees for Rescheduling and asking to Cancel
Response 1	Unfortunately, we would not be able to deliver this booking on the scheduled time. We are committed to deliver 100% of bookings on requested time to the customers however, sometimes due to high demand in a certain area, we may fall short of our commitment and we sincerely apologize for that. However, we can definitely reschedule your booking to the next available slot as shown below. Please confirm if you are comfortable with any of these.	We deeply regret the experience that you have had with this request. We are committed to deliver 100% of bookings on requested time to the customers however, sometimes due to high demand in a certain area, we may fall short of our commitment and we sincerely apologize for that.
Agent Action	Copy paste the available slots***	Cancel the Booking and check the payment status as well (Prepaid or COD)
Response 2	Thank you for the confirmation, We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well. Please be rest assured, We will assign a new professional on the rescheduled Slot 1 hour prior to the booking.	Prepaid Booking Response 1 - We have cancelled your request from our end with your permission. The booking amount will be refunded to your source account within 5-7 bank working days as per RBI norms. You can expect the refund to be credited by xx date. Note - Agent need to calculate the 7 working days and mention the same COD Bookings Response 1 - We have cancelled your request from our end with your permission. Response 2 - We request you to provide us one more chance to serve you in the future and We assure you that you will not face any such inconvenience on any of your bookings.
Response 3	We Hope that we were able to assist you today, and we appreciate you choosing Urban Company. We eagerly anticipate the opportunity to serve you again.	We apologize for not meeting your expectations but thank you for your understanding. If you require help in the future, please reach out to us. Thanks for choosing UrbanCompany, and have a great day ahead!
Note- Beauty/Cleaning/EPC/Pest	Note -We will initiate 100 UC credits in every instance of No response. Response --We highly value your time and experience; therefore, we will be providing a 100 INR discount on your next service by adding 100 UC credits to your UC wallet. These credits will remain valid for the next 365 days and can be applied to any future prepaid bookings. 1 UC credit is equivalent to 1 INR.