No Response - Request Already Rescheduled

Scenario	No Response - Request Already Rescheduled before Customer's Complaint
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As I can understand, you have raised the complaint for professional not being assigned. Please confirm the same.	I request you to please elaborate the concern so that I can help you quickly.
Apology	We deeply apologize for the inconvenience you've experienced. This is not the level of service we aim to provide to our valued customers.
Scenario	Customer Not Happy with the Given Slot and asked to cancel	Customer has agreed to the already scheduled Slot	Customer Asked to reschedule to different slot
Agent Action	Check the payment status of the booking (Prepaid or COD)	-	-
Response	Prepaid Bookings Response 1 - We deeply regret the experience that you have had with this request. We are committed to deliver 100% of bookings on requested time to the customers however, sometimes due to high demand in a certain area, we may fall short of our commitment and we sincerely apologize for that. Response 2 - We have cancelled your request from our end with your permission. The booking amount will be refunded to your source account within 5-7 bank working days as per RBI norms. You can expect the refund to be credited by xx date. Note - Agent need to calculate the 7 working days and mention the same COD Bookings - We deeply regret the experience that you have had with this request. We are committed to deliver 100% of bookings on requested time to the customers however, sometimes due to high demand in a certain area, we may fall short of our commitment and we sincerely apologize for that. Response 2 - We have cancelled your request from our end with your permission.	Response 1 - We deeply regret the experience that you have had with this request. We are committed to deliver 100% requests on their scheduled time however, sometimes due to high demand in a certain area, we may fall short of that commitment. As we can see the booking is already rescheduled to <date and time>please confirm if that time suits you. If not, we can try to look for your preferred slots and reschedule as per that. Please confirm.	Response 1 - We deeply regret the experience that you have had with this request. We are committed to deliver 100% requests on their scheduled time however, sometimes due to high demand in a certain area, we may fall short of that commitment. Response 2 - As we can see the booking is already rescheduled to <date and time>, since you are unhappy with this slot, let me quickly go ahead and look for other available slots for you. Agent Action 1 -Check the available slots for reschedule by copy pasting them in the chat.
Response	Please give us another opportunity to serve you in the future, and we'll strive to surpass your expectations.	Pro Not Assigned on Reschd Booking Response 2 - Please rest assured that we will assign a new professional on the rescheduled Slot 1 hour prior to the booking. Pro already assigned on Reschd Booking Response 2 - As We can see a new professional is already assigned on your booking. Thank you for understanding this time and we promise to deliver you the best experience	Response 3 - Thank you for the confirmation, We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well. Please rest assured, We will assign a new professional on the rescheduled Slot 1 hour prior to the booking.
Closing	We apologize for not meeting your expectations this time but thank you for your understanding. If you require help in the future, please reach out to us. Thanks for choosing UrbanCompany, and have a great day ahead!	We hope that we were able to assist you today, and we appreciate you choosing Urban Company. We eagerly anticipate the opportunity to serve you again.	We Hope that we were able to assist you today, and we appreciate you choosing Urban Company. We eagerly anticipate the opportunity to serve you again.
Note- Beauty/Cleaning/EPC/Pest	Note -We will initiate 100 UC credits in every instance of No response Response --We highly value your time and experience; therefore, we will be providing a 100 INR discount on your next service by adding 100 UC credits to your UC wallet. These credits will remain valid for the next 365 days and can be applied to any future prepaid bookings. 1 UC credit is equivalent to 1 INR.