No Response - Booking is cancelled

Scenario	No Response(Booking is already cancelled)
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As we understand, you have raised the complaint for professional not being assigned. Please confirm the same.	We request you to please elaborate the concern so that I can help you quickly.
Agent Action	**Check the Payment Status of the Booking (Prepaid or COD)**
Response	Prepaid Bookings Response 1 - We deeply regret the experience that you have had with this request. We are committed to deliver 100% requests on their scheduled time however, sometimes due to high demand in a certain area, we may fall short of that commitment. Since the booking is already cancelled, the amount of <Rs> that you had paid will be refunded to your source account within 5-7 bank working days as per RBI norms. You can expect the refund to be credited by xx date. Note - Agent need to calculate the 7 working days and mention the same COD Bookings Response 1 - We are sorry to inform you that the booking is already cancelled and we deeply regret the experience that you have had with this request. We are committed to deliver 100% requests on their scheduled time however, sometimes due to high demand in a certain area, we may fall short of that commitment.
Response	Please give us another opportunity to serve you in the future, and we'll strive to surpass your expectations.
Response	We apologize for not meeting your expectations but thank you for your understanding. If you require help in the future, please reach out to us. Thanks for choosing UrbanCompany, and have a great day ahead!
Note- Beauty/Cleaning/EPC/Pest	1.If the customer is asking for refund, we can give 100 UC credits as a discount for next booking. (No Proactive Refund) 2.If the bot has already offered and customer has not accepted the refund. We should offer same refund to customer.