Address Merged/Incorrect address

Scenario	Merged Address
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Response	I regret the confusion this has created here. Please allow me 2 minutes to fetch up your profile and check the same.
Canned Response	Thanks for waiting. I really appreciate your patience.
SCENARIO	Customer says the professional has reached a different location but I have placed a booking for a different location
Canned Response	I would like to inform you that the address for the current booking that you have placed is _________ . Could you please confirm me the same.
Canned Response	I understand the hassle this has created here. Sometime while placing the booking GPS captures the incorrect location due to which two addresses get merged. This happens quite rarely. I understand that it is far from ideal however, rescheduling the request will not solve it. We will need to scratch this completely and create a fresh request with correct address. I can guide you on the call right away.
Canned Response	1.If the customer is asking for refund, we can give 100 UC credits as a discount for next booking. (No Proactive Refund) 2.If the bot has already offered and customer has not accepted the refund. We should offer same refund to customer.

Step 1 - We will ask customers to turn off the GPS.

Step 2- Ask the customer to select the landmark nearby his/her home manually without using the current location.

Step 3- Ask the customer to place a booking over the call.

Step 4- While selecting the address ask the customer to delete all the previous addresses. Customers need to click on 3 dots in front of the address and then delete the address. Ask the customer to then add another address.

Step 5 - Ask customer to proceed.

Step 5 - Check on the request page if the address and location is correct.