No Show - Pro is unresponsive

Important Update	We will initiate 100 UC credits in every instance of No show

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history
	As we understand, you have raised the complaint regarding a professional not showing up as scheduled.Kindly verify if this is correct
Apology	We apologize for the delayed start of your booking. Please allow us 2-3 minutes to contact the professional and ascertain the reason for the delay
Agent Action 1	Call Pro (Only 1 attempt to be made to the partner)
Possible Scenario	Professional is unresponsive
Script	We've tried reaching the assigned professional multiple times, but he/she is not responding. Unfortunately, we won't be able to serve you on the scheduled time for this booking. We're dedicated to delivering bookings on time, but unforeseen circumstances can cause delays. We apologize for this. Would you prefer to reschedule for the next available slot? Your confirmation would be greatly appreciated
Possible Scenario	Customer Agreed to Reschedule	Customer disagrees for Rescheduling and asking to Cancel
Agent Action 2	*Copy paste the available slots* Response 1 - Thank you for the confirmation, We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well. Response 2 - Please rest assured, We will assign a new professional on the rescheduled Slot 1 hour prior to the booking and will arrive on time to provide you with our exceptional service. Your satisfaction and a timely experience are our top priorities, and we are committed to delivering on our promise. *Resolve the ticket immediately post rescheduling/cancelling*	At UrbanCompany, we are committed to delivering exceptional service promptly, and it's disheartening when we fall short of that commitment. We take full responsibility for this lapse and are actively working to prevent such occurrences in the future. Prepaid Booking Response 1 - We have cancelled your request from our end with your permission. The booking amount will be refunded to your source account within 5-7 bank working days as per RBI norms. You can expect the refund to be credited by xx date. Note - ( Agent need to calculate 7 working days and mention the same) COD Bookings Response 1 - We have cancelled your request from our end with your permission. *Resolve the ticket immediately post rescheduling/cancelling*
Closing	We Hope that we were able to assist you today, and we appreciate you choosing Urban Company. We eagerly anticipate the opportunity to serve you again.	Once again, please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your understanding and look forward to serving you better in the future. Thank you for choosing Urbancompany
Note - Only AC & Appliance	We highly value your time and experience; therefore, we will be providing a 100 INR discount on your next service by adding 100 UC credits to your UC wallet. These credits will remain valid for the next 365 days and can be applied to any future prepaid bookings. 1 UC credit is equivalent to 1 INR.
	You can also verify this in your application under 'My Wallet.' Please confirm once you have reviewed it in your application."
Mandate Agent Action	When the agent reschedules the booking, they will contact the professional who missed the appointment. The professional will be advised to accept the new booking only if they can guarantee a visit to the customer's place. If the professional is uncertain, we will instruct them not to accept the booking, and it will be offered to another professional.