No show - Booking is already cancelled

Important Update	We will initiate 100 UC credits in every instance of No show
	Response -- We highly value your time and experience; therefore, we will be providing a 100 INR discount on your next service by adding 100 UC credits to your UC wallet. These credits will remain valid for the next 365 days and can be applied to any future prepaid bookings. 1 UC credit is equivalent to 1 INR.
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As we understand, you have raised the complaint regarding a professional not showing up as scheduled.Kindly verify if this is correct	We request you to please elaborate the concern so that I can help you quickly.
Apology	We are extremely sorry for the hassle this has caused you.
Agent Action	**Check the Payment Status of the Booking (Prepaid or COD)**
Response	Prepaid Bookings Response 1 - We deeply regret the experience that you have had with this request. We are committed to deliver 100% requests on their scheduled time however, sometimes due to unforeseen circumstances, we may fall short of that commitment. Since the booking is already cancelled, the amount of <Rs> that you had paid will be refunded to your source account within 5-7 bank working days as per RBI norms. You can expect the refund to be credited by xx date. Note - ( Agent need to calculate 7 working days and mention the same) COD Bookings Response 1 - We are sorry to inform you that the booking is already cancelled and we deeply regret the experience that you have had with this request. We are committed to deliver 100% requests on their scheduled time however, sometimes due to unforeseen circumstances, we may fall short of that commitment.
Response	We're dedicated to a respectful, professional environment for all users. Inappropriate behavior is swiftly met with suspension, mandatory retraining, and the same protocol will apply here. Repeated violations may lead to permanent removal. Your trust and safety are paramount, and we uphold the highest conduct standards for our partners.
Response	Please give us another opportunity to serve you in the future, and we'll strive to surpass your expectations.
Response	We apologize for not meeting your expectations but thank you for your understanding. If you require help in the future, please reach out to us. Thanks for choosing UrbanCompany, and have a great day ahead!