Critical Escalation

Please find the Sop of TNS and Community ticket below

https://docs.google.com/document/d/1Twhuj1pyBEvlAH3TcjYmjlClx6PCOQjuggVeILVnnVE/edit?tab=t.0

TAT for Tns and community is 15 min . Agents need to create the tickets by themselves.