Pest updated SOP

Reason	Pest
Basic Flow	1. Flow for Pest Services: 1st service delivery >> 2nd follow-up delivery within 12 to 15 days >> Revisit if the issue persists. Customer is eligible for a warranty only after the follow-up delivery. No refund without a revisit. No SME revisits after the revisit delivery. If there are no results after the revisit, we will offer a refund: 30% for non-loyal customers 30% for loyal customers 50% for loyal but adamant customers.
Situation 1 Automatic Follow up not created.	We will raise the bug with Karuna and Sajan and park case for 24 hours.
Situation 2 Automatic follow up created / S2 created	1. In a follow-up booking, if a partner is not assigned, we will reschedule the follow-up to the same pro. If the same pro's slots are not available, we'll reschedule the booking to an SME. Copying hubs from Cockpit: do Ctrl + F on the PEST SME SHEET, reschedule with the SME, and inform the partner as well. An automatic payout will be generated. No deductions here. Guide SME about no lead value to be paid and will get 40% of Pay out. 2. If the partner did not show up for the follow-up request: A. We'll call the partner to check why they didn't visit, ask them to visit, and reschedule the booking after finding a mutually convenient time between the customer (CX) and the partner (PX). B. If the partner doesn't answer the call or refuses to visit, we'll reschedule the request to an SME, holding the partner at fault but No Deductions. Copying hubs from Cockpit: do Ctrl + F on the PEST SME SHEET, reschedule with the SME, and inform the partner as well. Guide SME about no lead value to be paid and will get 40% of Pay out. 3.In a follow-up request, if a different pro is assigned who didn’t deliver S1, we’ll call the S1 partner and reschedule the booking to the S1 partner, asking them to deliver the booking. Got the S1 booking >> Check the S1 provider ID >> Enter the ID in the reschedule bar and check for available slots. If slots are available, call the PX and inform them to deliver the request, as they will not receive the remaining 40% if they don't deliver the request. If slots are not available for the S1 partner, then reschedule it to the SME.	No deduction
Situation 3 - Revisit slots Not available	When revisit slots are not available, we will create an SME revisit from the dashboard and pay 40% to the assigned SME. Kindly fill out this form for the SME payout: >>> SME PAYOUT FORM. Manual payment needs to be done here, with no deductions.	SME No show - Assign another SME
Situation 4 - Revisit No show	When a partner does not show up for a revisit, we will create an SME from the dashboard and pay 40% to the assigned SME. Kindly fill out this form for the SME payout: >>> SME PAYOUT FORM. We need to deduct 40% from the S2 partner who delivered the follow-up request. Manual Dedcution form