Technical Issue Escalation Process

Fill the below Google Form for any technical issues faced on the Dashboard :-

Google form Link- https://docs.google.com/forms/d/e/1FAIpQLSd1Q3j_DyRzFKyN3yAaVByJP3jxG8TjKUkkL4Mi2wNs9kKdkA/viewform

Examples of technical issues:

• Incorrect invoice/Unable to download an invoice from Monet
• Unable to create a booking
• The customer unable to make a payment
• Unable to select a preferred professional
• Unable to see a particular service in the app
• Unable to redeem bundle sessions

For all such scenarios, agents must complete the basic checks listed in the form before submitting it. Once submitted, the case should be parked for 24 hours for resolution. If an irrelevant case is parked, appropriate action will be taken.

Post submission, the team will update the notes, or agents can track the updates directly from the Response Sheet.