Payment captured twice
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | |||
| Canned Responses (Level 1) | I apologize for the inconvenience caused to you regarding your payment | |||
| Canned Responses (Level 2) | Thank you for sharing the required information with us. Please allow me some time to check the detailed information related to your query. May I place your chat on hold for 2 minutes | |||
| Agent Action 1 | check payment/state call logs on sherlock. | |||
| Sub scenario | if payment is captured twice | if payment is captured once only | ||
| Canned Responses Level3 |
I would like to inform you that amount of __ has been captured twice on (Date) for ( Pest Contr ) service. We really apologize for the inconvenience caused to you, However, your amount of __ has been refunded back and will be in your source account within 5-7 working days as per RBI norms. You can expect the refund to be credited by xx date. Note - ( Agents need to calculate 7 working days and mention the same) |
I would like to inform you that we have captured a payment of Rs____ only. On Date, we received only one payment from you for the (Pest Control) service. In case of any extra deduction, please speak to your bank. The transaction ID for the amount of Rs. _______ is 43839564. |
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| Canned Responses Level4 |
Closing script I hope we were able to help you today. Feel free to reach out in case of further assistance. Thank you for connecting with Urban Company! |
Closing script I hope we were able to help you today. Feel free to reach out in case of further assistance. Thank you for connecting with Urban Company! |
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