Pre Services (14)

• Edit Customer Booking
• Service not available in a city
• How To Use Gift Cards
• Edit Customer profile/ Account Blocked
• Enquiring About Membership

See more

Payment Related (6)

• Double payment/Payment done but showing pending in app
• Payment Failure
• Edit Invoice
• Credits not getting applied
• Double Payment / Overcharge/ Incomplete/ Partial Service -Updated SOP

See more

Damage (1)

• Damage

Post Service / Poor Service (7)

• Poor Service
• Partner Behaved Rudely
• Partner Stole Something
• Partner Not Wearing Uniform/
• Disintermediation/Offline Service - SOP

See more

Booking_Cancellation_Reasons (1)

• Booking_Cancellation_Reasons

No Response

• No Response - Check the booking time and status first

No Show -Check the booking time and status first

• No Show -Check the booking time and status first

SOP Fraud Score (2)

• Refunds on Fraud Score > 75
• Potential Fraudulent Bank Accounts

Cross POD Callback_CX (1)

• Callback Sheet_CX

Pest SOP updated (1)

• Pest updated SOP